NetSupport DNA 4 – eSafety & Safeguarding

September 12, 2019 posted by

Hi and welcome to our brief overview of
the Safeguarding and eSafety component within the Education Edition of NetSupport DNA. As you
can see on the screen, we’ve selected the eSafety component
from the top menu and, displayed in the main view on the centre screen, is a
summary of phrase matches for each of the different categories of phrases that
are provided within NetSupport DNA for a given period. In this case, we’ve used
our custom filter and set the phrase match for the last three months. From the
top right, you’ll see we could have selected today, this week, this month and
so on – or apply an advanced filter. For each category, we can expand and we can
see details of each and every match. Let’s have a look at our drugs category. We can see some examples here that on the PC console one within this department, a user, Al Kingsley, matched the phrase “cannabis” where they searched for the
phrase “where to buy cannabis” on Google. That was at 1:19 in the afternoon on the
31st of May. The accuracy and match was one hundred percent of the
phrase. And that particular phrase “cannabis” is currently set as a high
priority. As it’s a high priority, it also recorded a screenshot of that
user’s activity. If we click on the screenshot icon,
you’ll see we have details again of the particular match that’s been triggered –
and below we have the screenshot as evidence of the actual cause of the
match. As part of our review, you will see along the
top here that we can tab between each particular item that has been triggered for
the given date range. And again, as we move through, depending on the type, we will have keywords – or we will have key words and images. And we can see each and every match on the system. In this case here, we have got somebody looking at Craig’s Weed. And
again, we can see that they are on an Edge browser, what they typed, the date, time and so
on. And for any of these particular items that
have been triggered, we can save this information; we can
e-mail this information; we can copy it to the clipboard. We can also – to complete the loop of our
safeguarding priorities – we can also see a list of all views of
this particular item. So in this case, my particular viewing of
this has now triggered and been recorded as a console screenshot history entry.
Now, as well as seeing all this information, one of the bits of feedback we got from
safeguarding teams was, “What we really want to know is about trends. We want to
know what topics students are researching or issues they’re talking
about; what potential incidents are happening; what drugs are being discussed by
students.” And so while this information is really useful, it doesn’t give us a sense of the top
topics at any given time. So within the latest version of the NetSupport DNA console, you see we have an option here: Phrase Cloud. Selecting the Phrase Cloud
allows us to display, nice and simply, a visual cloud showing
all the key words have been matched (again, for the given period). And we can zoom in and zoom out to view the different terms. Now, this cloud that we see here directly
relates to where we are in the school hierarchy. So, as we drill down by 2011 or
2012 students, this cloud would adjust to reflect the keywords that have
matched by each cohort. And, as you’d expect within NetSupport DNA, we can
always analyse our views either by PCs, locations and departments, or by user
groups. So we can always toggle between the two. In the example here, there has clearly been a number of people looking at cannabis. So we can click on the entry and we can
see – allbeit these are examples – that on this PC, this user undertook a number of
different searches and researching on the topic of cannabis. Now, at any time, if we feel that a keyword is being triggered that is not appropriate or relevant to the school, we can simply click on the option to
ignore this phrase from now on. And when we say OK, we will stop
monitoring that phrase. Alternatively, if all these matches
are relevant, but there’s one which is clearly a false positive, we can select
that item and we can mark it as a false alarm and it will then be removed from our summaries and reports. Now, once we have this concept of the
trend of what’s happening within the school, of course the important element
is to make sure that we continue to manage our phrase list accurately, so that
we’re picking up all the latest terms and topics the students might be researching.
So from the top, we have our Manage menu – and you’ll see we have access to our
phrase list. Within our phrase list, we can search by category (perhaps we will pick up drugs). You’ll
see we have details of all the different drug terms that the system has
recorded. If we pick up a term – perhaps we’ll pick up the term “easy
score” here. You’ll see we can modify the phrase – and for each phrase we can
specify the category that phrase is in and we can also customise the level of
priority for each term. In this case, it’s a low priority term, which simply means
if there’s a match of that keyword, it will be added to our database. Were it a
medium term, it will also trigger an alert – and if it was a high alert, it would also capture a screenshot at
the same time. That ensures we can be made aware really quickly of issues or
potential terms that could cause concern – most typically, issues to do with self-harm,
suicide and so on. And low level terms that we want from an intelligence point of view, can be monitored without having to create an overhead on staff in-boxes
with regular alerts being triggered throughout the day. Of course, the big feedback was exactly
that topic from schools and safeguarding leads: “We want to have a tool that gives
us a really effective way of managing and monitoring keyword triggering across
the school, but we don’t want a tool that leaves us with hundreds and hundreds of
records within our email in-box each day.” So, in addition to this proactive
monitoring and word cloud here that can capture information without overloading
in-boxes, we also provide (under our Settings) a number of additional features. Firstly, we can configure the sensitivity of our
match to make sure only those matches that are absolutely relevant actually
trigger an alert in the first case. Secondly, we can monitor – in a broader
sense – both what a user typed, but also if they copied some text to a clipboard. So, if
they visited a website and copied a section of text about drug use, that would be
matched within our trigger as well, even though the student may not have typed
those specific words. And finally, we can also match based on web page titles. So
we can ensure we get a full picture. Again, the customisation lies with the
school to decide which of those elements we wish to monitor. We also add uniquely within NetSupport
DNA the ability to exclude certain applications. Clicking the applications
button provides a list of all known applications on the system. And, as a
school, we can choose to view down our list and say actually, on our long list of tools
and products we’ve got here, we don’t think that Microsoft PowerPoint or Outlook are applications that we need to monitor because they don’t pose
a safeguarding risk. Now, in truth, in most schools it is perhaps more likey to be
something like Excel where the school decides that isn’t a safeguarding risk
and we don’t want to be risking any false positives. The important aspect is that you have the flexibility, if you see keywords being triggered on a regular basis and
they relate to some curriculum content and a particular application – we provide
the tools for you to limit those triggers in future. Finally, as part of our keyword monitoring,
we provide an import/export option so that you can share keywords with other
schools – and equally you can receive additional keyword libraries from other
schools you may work with. As NetSupport, we work with the Internet Watch Foundation, local safeguarding boards and many schools and so, typically, on a monthly
basis, there will be updates for NetSupport DNA that include additions to our phrase
libraries – both English and now, in the latest versions of NetSupport DNA, there are also language packs, so that
you can monitor phrase matching for students new to your school who may be
talking in other dialects. Now, the Safeguarding module, as we see
here, is very proactive in terms of its monitoring of student activity. But we
also provide an additional feature which allows our school to be reactive to
individual student concerns. As you can see from the top menu here, as well as our
phrases, we have a Concerns module. So the Concerns component provides a mechanism where students can report their concerns directly to trusted members of staff
within the school. As you’d expect, this starts by the school creating a list of
those staff that they wish to receive potential safeguarding concerns direct from students. And that’s done
from our Contacts menu. So, from the Contacts menu, we define the members of staff – and perhaps we might have different heads of houses, different form tutors. Again, we can list as many staff as we want within
our interface and we make those staff available for students to see. Of course, if a member of staff is on
holiday, they can be selected and removed from the list for any given period of
time. And perhaps most critically for any individual, they have the ability to be
set as being either a safeguarding contact or a safeguarding administrator. The distinction being that a safeguarding user can only see any concern sent to
them, whereas an administrator can see all
concerns. So let’s run through the process and
hopefully it will make more sense. From any PC, a student can go to their system tray
and click on their Report a Concern. This dialog is
displayed for the student. The student can report their first concern… This really isn’t a safeguarding one, but it’s a good way of just showing the process of how it comes through. What is your name? Fred. Fred could drag
this target to any other application window on their PC to capture a
screenshot associated with it Fred could also attach a document if he’d
received something to support any concern he was identifying. And finally, Fred can
select which particular member of staff he trusts and wants to send his concern
to. Once Fred has done that, he simply clicks on the report button and that information
is sent through to the system. So let’s click “Report”. You’ll see
immediately I’ve got a console warning that a new
concern has been reported. At the top of my listing here, you’ll see that Fred’s
report has now been displayed at the top of my screen. As you’d expect, because
this is a safeguarding concern, I’ve got Fred’s name; I’ve got the date
the concern was raised; I know which computer it was raised from; the logged
on user of that computer; and the IP address. So I’ve got lots of information to allow me
to track back the process. In the examples below – you can see we’ve got one here that’s in progress with a student, Simon, who said he’s being bullied by
boys in year 11. Now, in Simon’s case, we can actually have a look at that concern. If we pull it up on the screen, we have Simon’s previous message. We’ve also got a history here of Simon’s
information, the screenshot regarding Facebook that
Simon shared that he was being bullied by boys in year 11. We’ve also got here some safeguarding
notes from the admin explaining that they would be undertaking a restorative
with those students involved. At any point, staff can add additional notes, whether they have notified parents – and update the state of each concern in progress. As you’d expect, we also provide the
tools alongside that to ensure that we can, for example, trigger an alert if a concern has been raised and not dealt with after a number of hours. We provide our safeguarding
administrators with the ability to view all concerns no matter who they have been sent to – and throughout the process there is both encryption and security to
ensure only those people approved to see safeguarding concerns have access to do
so. NetSupport DNA also provides
safeguarding resources. When we click on the safeguarding resources dialog,
you will see – in this case for the United Kingdom – we provide, within the the product, a list that is pre-populated with many of the most important and relevant safeguarding
resources online – both via websites and telephone numbers,
as well as descriptions of what they relate to, so that students also have the
option to access resources that they can use for external providers. This, of course, we can edit. And we can
add additional resources – something that the school might want to do. In the case of the
English version of the product, we can choose to include the resources from
different English-speaking nations. Again, once a student accesses their Report a
Concern icon from their toolbar, they have access to view these safeguarding
resources as well. Now, alongside all these bits and pieces,
you’ll see for this new record that’s come in here, I have my ability to view
it, add notes, attach my documents, report my history, reassign it to another
safeguarding lead, as well as archive the record. So the product is designed to make life very, very simple to support a proactive and reactive safeguarding policy within the
school. In the latest version, we also include a feature where we can
identify individual students within the school and mark them within the DNA
enterprise as being a vulnerable student. That then allows us to group and see
those vulnerable students and monitor their online safeguarding activity more
closely. Again, a really handy feature that was
requested by our customer base. As with any system, the data in the
system is only as useful as the reporting capabilities that the product
provides. And within NetSupport DNA, as well as our custom query tool for creating views to suit
your particular school requirements, we also include a range of pre-canned
Crystal reports that allow you to see all of the key safeguarding information
and data is being captured for the current month, prior month, year to date, and so on. If we select the Reports tab at the top of
the screen – and when we are in the Safeguarding component, we can simply select a list of
keywords, year-to-date and so on. Here, we have our keyword count for year-to-date. We can see the top terms that have been searched
for and we can move on to see individual details for each term within our report.
If we are more interested in something like our summary of keywords, we can again
provide a different report format where we can see the percentage based on the
different categories. And of course, once again, we can drill down to see the
individual terms and where they were triggered on each machine. As I said,
NetSupport DNA provides a range of Crystal reports to support your custom
query views. And with each report, you can save these as PDF, export them as CSV or Excel files and much more. The final piece to show you on this, of
course, is that we’re accessing eSafety from within the NetSupport DNA product –
and my particular user account has been given the rights to see this. But in many
cases, the biggest driver for schools was having a solution that allowed them to be
proactive with their safeguarding but didn’t have a dependency on the IT
department to manage and maintain that system. So in NetSupport DNA, our safeguarding roles are standalone roles that ensure that staff can use the system, interrogate and
view the data within it, without having any dependency on the IT team. So let’s sign out of my account as a DNA
administrator and sign back in as a safeguarding user. Ok, so i’m back in now logged in as a
safeguarding user and you’ll see in terms of my toolbar I now simply have access to the one
component – my eSafety component – where I can toggle between my monitoring of
phrases and keywords that have been triggered and concerns that have been
raised on the system. Again, I can toggle between those two, I can maintain and manage my
safeguarding resources and I can add additional phrases or remove phrases
from my phrase list. So that’s it. The Safeguarding component is incredibly
flexible and powerful within NetSupport DNA but also provides ease of use and
simplicity to ensure that all staff within the safeguarding function can use
the product independently themselves.

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