Protecting against phone scams / vishing

November 9, 2019 posted by

(bright music) – Techniques scammers use are becoming more and more sophisticated. Each month hundreds of people are becoming victims of vishing. Now you might think that
you couldn’t become a target, but you might just be surprised. Today I’m going to meet
up with some experts who are going to tell
me about these scams, and how you can protect
yourself from the fraudsters. Richard you’re a specialist in this field. Can you explain what vishing actually is? – So, vishing is a
combination of two words, voice and phishing. It’s scammers ringing
people, impersonating banks, or the police, or maybe an
internet service provider and trying to get them
to divulge information or transfer money. – So who would you say is at risk? – I guess it’s a misconception that it’s just frail vulnerable people. This is simply not true. You can be quite tech-savvy and still fall victim to these scams. – So what sort of techniques do they use? – Okay, so a very common
technique that scammers use would be to ask you to download
remote access software. Once you have downloaded the software, they have complete
access to your computer. They can view your
screen, move your mouse, type keys on your keyboard as
if they’re there in your home. They always pose as
friendly helpful people that are trying to fix a problem that you probably don’t know existed. – And more and more people
are getting scammed? – Definitely, more and more people are
falling victim to it. – So what can we all do
to protect ourselves? Well, I’m joined by the
Head of Fraud for NatWest, Richard Harrison. So what’s your advice? – The really important thing here is we’ve got to make it feel simple. There are four things that your bank will never ask you to do. Number one, reveal your full pin. Number two, reveal your full password. Three, will never ask
you to transfer money out of your account to another
account to protect yourself. And four, we’ll never send someone to your house to collect your card from you. – So, let’s create this scenario. You’re on the phone, you think you’re being scammed. What should you do? – Put the phone down as simple as that. The second bit to think about then is, sometimes the scammers
still hang on the phone. Ideally go and pick up a different phone and call the number on the back of your debit or credit card immediately. – So, it’s just about being vigilant and just taking a deep breath? – Take a minute before you jump in and treat your information like it’s the keys to your front door. – [Host] For more information
about keeping yourself safe and secure, go online to

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