What do I need to do when filing a warranty claim?

January 13, 2020 posted by


MATTRESSES TYPICALLY COME WITH A WARRANTY
THAT LASTS ANYWHERE FROM FIVE TO 25 YEARS, BUT MANY MANUFACTURERS FAIL TO TELL YOU WHAT
TO DO IN THE EVENT OF A WARRANTY CLAIM. TODAY I’D LIKE TO SHARE WITH YOU SOME INFORMATION
THAT WILL HELP YOU IN THE EVENT THAT YOU NEED TO MAKE A WARRANTY CLAIM ON YOUR MATTRESS.
FIRST, MAKE SURE THAT YOUR MATTRESS LAW TAG IS STILL ATTACHED TO THE MATTRESS. THE INFORMATION
FOUND ON THIS TAG TELLS THE MANUFACTURER WHAT MATTRESS YOU HAVE. IT ALLOWS THEM TO EASILY
LOCATE THE CURRENT MATCH IN THE NEW LINE. NUMBER TWO, THE MOST COMMON WARRANTY CLAIMS
INVOLVE EXCESSIVE SAGGING. MOST MANUFACTURERS DEFINE EXCESSIVE AS EQUAL
TO OR GREATER THAN ONE-AND-A-HALF INCHES. SO YOU CAN MEASURE THIS YOURSELF BY TAKING
A LONG PIECE OF STRING AND TYING IT TO THE END OF TWO WEIGHTS, SUCH AS WASHERS. SIMPLY
PLACE THE STRING ACROSS THE MATTRESS AT THE DEEPEST POINT OF THE INDENTATION WITH THE
WEIGHTS HANGING OFF THE EDGE. THIS ALLOWS IT TO PULL THE STRING TIGHT. THEN
USING A RULER TAKE A MEASUREMENT FROM THE TOP OF THE STRING TO THE DEEPEST CAVITY, THAT
WAY YOU CAN KNOW WHAT TO EXPECT IN THE EVENT OF AN INSPECTOR BEING SENT OUT TO YOUR HOME.
PLEASE KEEP IN MIND THAT IF YOU FILE A WARRANTY CLAIM ONLINE YOU MAY BE REQUIRED TO PROVIDE
DIGITAL PHOTOS OF THE MATTRESS TO JUST KINDA, GIVE US AN UNDERSTANDING OF JUST HOW DEEP
THE INDENTATIONS ARE OR WHAT THE NATURE OF THE PROBLEM IS.
WELL WE HOPE YOU WON’T HAVE TO FILE A WARRANTY CLAIM ON YOUR NEW MATTRESS. WE’LL DO ALL THAT
WE CAN TO MAKE YOUR WARRANTY CLAIM PROCESS GO AS SMOOTHLY AS POSSIBLE. IF YOU HAVE ANY
ADDITIONAL QUESTIONS, PLEASE GIVE US A CALL AT 1-800-455-1052.

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